Scheduling Specialist

Responsibilities

• Greet patients/families in a professional and welcoming manner
• Performs scheduling and registration process for appointments within the ambulatory setting
• Functions as a liaison between patients, families, and intradepartmental staff
• Performs check-in and check-out for patient visits
• Greet callers in a professional and welcoming manner, field questions, and assist in making patient appointments
• Screens and routes inbound/outbound calls in a timely manner; includes creating telephone encounters as necessary
• Performs patient intake/referral process; appropriately schedules appointments according to scheduling algorithm/protocols
• Communicates appointment details with patients, provides necessary instructions, and appropriately answers questions
• Schedules new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed)
• Coordinates with clinical team for scheduling
• Absides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Obtains accurate collection of patient demographics, insurance coverage, and other relevant information
• Functions as a liaison between patients, families, clinical care teams, intradepartmental staff, and community provider offices
• Maintains and distributes incoming departmental faxes
• Maintains and acts on individual email and Inbasket pools and messages
• Scans of clinical record information and correspondence into patient’s electronic record
• Maintains scheduling, registration, and referral work queues in Epic
• Meets telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period
• Maintains patient information and documentation in electronic medical record
• Supports hospital and departmental performance improvement goals
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• P Practices financial and resource stewardship
• Engages in strong communication and acts as team player in supporting mission and vision of organization

Requirements

• High school diploma or equivalent required
• Minimum 2-year relevant experience preferred
• Strong written and verbal communication skills preferred
• Strong organizational and interpersonal skills preferred