Scheduling Specialist

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About the role

RAYUS Radiology is challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. As a Scheduling Specialist, you will provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments.

This is a full-time position working Monday - Friday from 8AM - 5PM.

Responsibilities

• Answers phones and handles calls in a professional and timely manner.
• Maintains positive interactions at all times with patients, referring offices, and team members.
• Schedules patient examinations according to existing company policy.
• Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately.
• Ensures all patient data is entered into information systems completely and accurately.
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment.
• Communicates to technologists any scheduling changes to ensure the highest level of patient satisfaction.
• Maintains an up-to-date and accurate database on all current and potential referring physicians.
• Handles overflow calls for other centers within the market to ensure uninterrupted exam scheduling for referring offices.
• Provides backup coverage for front office team members as requested by supervisor (e.g., rest breaks, meal breaks, vacations, and sick leave).
• Fields 1-800 number calls and routes to the appropriate department or associate (St. Louis Park only).
• Pre-certifies all exams with the patient's insurance company as required.
• Verifies insurance for same-day add-ons.
• Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
• Performs other tasks and projects as assigned.

Requirements

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• Proficient with using computer systems and typing.
• Able to handle a multi-level phone system with a high volume of calls at one time.

Qualifications

• One (1) year of customer service experience (preferred).
• Medical terminology and previous clinical business office experience (preferred).
• Bilingual (preferred).

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• PTO and holiday pay.

Pay

The pay range for this position is $20.00 - $24.00 based on direct and relevant experience.