Scheduling Specialist

Location: Orange, CA | Department: OB Strategy - Douglas Park | Status: Full-time | Shift: Days (8hr shifts)

About the role

Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical services that include: scheduling office visits, procedures at external/internal locations, and obtaining needed information/documentation for patients to meet the requirements for surgical services.

Responsibilities

• Assist in the coordination of the Patient Procedure/Surgical schedule, working with hospital/facility block time and providers' schedules.
• Collaborate in the management and scheduling of complex procedural or surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple departments, facilities, and staff members.
• Coordinate with patients' Primary Care Provider for Pre-Op study requirements.
• Ensure all referrals, insurance, and authorizations are obtained prior to surgery/procedure.
• Verify patient demographics, insurance, and pharmacy information.
• Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients.
• Edit existing patient data as needed and utilize appropriate visit types.
• Communicate effectively with patients regarding changes in schedule, issues, and physician office concerns.
• One week prior to procedure, contact patient to confirm appointment, review all necessary instructions, forms, and procedure preparations are completed.
• Process specialist requests correctly and prioritize based on urgency.
• Respond in a timely manner to inquiries about medical group concerning insurance coverage, specialty providers, claim issues, disability questions, and general information.
• Work in conjunction with other departments to educate patients, physicians, and staff about insurance-related protocols/benefits.
• Coordinate ambulatory care discharge activities requested by physician.
• Review and promote compliance with patient care plan.
• Document in patient chart in a timely manner.
• Obtain outside medical records/reports as required and provide to physician as needed.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

Requirements

• Minimum one (1) year experience in a medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred.
• Prior medical office experience preferred.
• Minimum of 1 year of customer service in any field and experience working with computers.
• High School graduate or equivalent required.
• Strong knowledge of Medical Terminology preferred.
• Current AHA BLS for Healthcare Provider required.

Pay

Pay Range: $22.50/hr - $31.57/hr. Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including shift differentials, extra shift incentives, and bonus opportunities.

Benefits

MemorialCare offers high-quality health insurance plan options, allowing you to select the best choice for your family. Additional benefits include wellness programs and rewards. Check out our MemorialCare Benefits for more information.