Scheduling Specialist

Primary Responsibilities

• Analyze prior-year testing schedules, manufacturing crew structures, and operational history to determine optimal scheduling strategy
• Cook up annual occupational health testing visits for industrial and manufacturing clients nationwide
• Evaluate workforce throughput, crew sizes, shift variations, travel logistics, technician capacity, and DOT limitations when scheduling appointments
• Sell and secure operationally efficient service dates while balancing client production demands and HCI logistical requirements
• Continuously monitor and adjust schedules based on changing operational variables including client staffing changes, production interruptions, technician availability, weather delays, and routing conflicts
• Work directly with Mobile Van Technicians and Operations Leadership to maintain schedule accuracy and maximize fleet utilization
• Identify scheduling inefficiencies, operational bottlenecks, and mathematical inconsistencies involving technician capacity, travel time, throughput expectations, and testing volumes
• Maintain high levels of accuracy while operating in a fast-moving, deadline-driven environment
• Communicate professionally with client management teams regarding operational requirements, scheduling changes, and service expectations
• Collaborate with the QC Manager to resolve operational discrepancies and scheduling conflicts

Qualifications & Skills

• Maintain a highly professional and confident phone presence while managing high-volume client communication, operational negotiations, scheduling objections, and time-sensitive service coordination
• Strong analytical and mathematical reasoning skills
• Ability to understand operational throughput, workforce variability, shift structures, and time-sensitive logistics
• Ability to remain composed and effective in high-pressure or stressful situations
• Strong multitasking and prioritization abilities
• Exceptional organizational skills and attention to detail
• Ability to identify errors, inconsistencies, and scheduling conflicts quickly
• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience in logistics, manufacturing coordination, dispatching, operations planning, workforce scheduling, or transportation scheduling is highly preferred
• Willingness to work overtime as operational demands require

Benefits

• Medical Insurance
• Health Reimbursement Arrangement (HRA)
• Dental Insurance
• Vision Reimbursement
• 401(k) Plan (available after one year)