Scheduling Specialist
About the role
The Patient Scheduling Specialist I is responsible for accurately screening and completing callers' inquiries by telephone. They are also responsible for accurately documenting inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care. The role involves providing information to patients to fully utilize and benefit from all of Carle services and facilitating communication between themselves, providers, and patients to ensure that patient needs are met.
Responsibilities
- Absorbs responsibility for answering, scheduling, documentation, and follow-up on all inquiries from patients and providers generated by telephone, internet-based, or written/electronic correspondence.
- Educates patients and providers regarding a variety of patient care issues, including but not limited to insurance, provider, department/location, payment options, and availability of Carle services.
- Obtains, updates, and verifies patient demographics, insurance, and co-pays and primary physicians.
- Answers telephone, takes and delivers messages to physicians, nurses, and others.
- Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
- Distributes all messages according to practice communication standards.
Qualifications
Customer service
Certifications: N/A
Education: N/A
Work Experience: N/A
About Us
At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered. Passion and purpose come together to positively impact the lives of our patients and our communities. Learn more about our mission and values at Carle Health.
Pay, Schedule, Benefits
The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked, and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.