Scheduling Specialist

Overview

Starting Rate: $22.00-$24.00/hour

Responsibilities

• Maintain the daily scheduling and coordination of communication access requests using USked and related systems.
• Serve as a central point of communication between requestors, Deaf consumers, interpreters, and staff.
• Support the Administrative Specialist to monitor and triage incoming requests by assessing urgency, complexity, and communication access needs.
• Maintain interpreter availability records and assist requestors in identifying possible availability on the schedule.
• Assign staff and freelance interpreters based on qualifications, experience, cultural and linguistic needs, consumer preferences, availability, and the unique requirements of each assignment in consultation with team leadership.
• Send out confirmations related to filled requests.
• Partner with the Administrative Specialist and Deaf stakeholders and professionals to support Deaf-led data collection practices, including communication access preferences, needs assessments, and feedback on assignments.
• Act as secondary escalation and follow-up support to the Administrative Monitors assignment preparation, including materials, links, and logistical readiness.
• Prepare scheduling-related billing processes, including accounts payable and receivable activities.
• Support leadership with data tracking and reporting related to service utilization, costs, and scheduling trends.
• Support agency communication with external vendors including contact information, availability, and guidance on invoicing and reimbursement procedures.
• Utilize department and organizational systems, including scheduling software, OneDrive, Microsoft Office, Smartsheet, and other data management tools.
• Attend and actively participate in supervision, staff meetings, and professional development activities.
• Treat all members of the Advocates community with dignity and respect, in alignment with The Advocates Way and Advocates Human Rights policies.
• Promptly report any concerns regarding abuse or neglect of individuals served through supervisory channels or other required mandated reporting processes.
• Report concerns related to employee discrimination through supervisory channels or by following the Hate, Discriminatory, or Oppressive Behavior (HDOB) reporting protocol.

Qualifications

• Proficiency in American Sign Language and written English.
• Native and heritage signers are strongly encouraged to apply.
• Must possess strong interpersonal skills for working in a diverse, multi-lingual, multi-cultural community.
• Understanding of Deaf community culture, language, and intersectional identities required.
• Experience with Deaf, DeafBlind, DeafDisabled, Hard of Hearing, and Late Deafened identities preferred.
• Two-year degree (A.A.) required, degree in related field preferred.
• Must have lived or professional experience with interpreting in a wide variety of settings with Deaf professionals.
• Experience with scheduling, coordination, and billing preferred.
• Experience working in Human Services such as behavioral health, developmental and brain injury services, substance use recovery, and/or other related fields preferred.
• Proficient computer skills; experience with Microsoft Office Suite and Zoom preferred.
• Ability to thrive in a fast-paced, team-oriented environment, as well as work independently.
• Strong customer service skills, organizational skills, and ability to multi-task.
• Must have transportation access available during working hours to travel between sites.