Scheduling Representative (FT) - Carolina Forest

Responsibilities

• Schedule surgeries for all outpatient services of the facility.
• Work closely with physicians and their office staff to ensure all information on the surgical reservation is correct.
• Obtain a completed electronic surgical reservation and enter the surgical case data into a computerized scheduling system in a timely manner (all 14 required pieces of information, including special requests).
• Interact with multiple departments to ensure proper levels of equipment and supplies are available for surgery.
• Notify appropriate staff when a surgeon requests special equipment, supplies, or vendors.
• Verify next-day surgery schedules and ensure correct ordering of cases from surgeons and operating room staff.
• Reach out to specialty nurses if preference cards need to be added, updated, or confirmed.
• Follow established processes for rescheduled or canceled surgical cases according to Surgical Home standard work.
• Collaborate with nursing supervisors, surgical home nurses, and operating room specialty nurses to ensure accurate information is entered into the system.
• Communicate all schedule changes to all involved in surgical services.
• Serve as a trained backup for scheduling surgeries.
• Demonstrate strong computer knowledge and experience working with an Electronic Medical Records (EMR) system.
• Handle a high volume of incoming phone calls and prioritize workload effectively.
• Maintain a high level of professionalism when dealing with confidential and sensitive information.

Requirements

• Excellent phone etiquette.
• Basic knowledge of computer software skills.
• High school diploma or GED.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by more than 900 medical staff members and over 2,900 licensed nurses. McLeod Health comprises approximately 15,000 team members and more than 90 physician practices across an 18-county service area. The system includes seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, and Hospice and Home Health Services, with a total of 988 licensed beds, including Hospice and Behavioral Health.