Scheduling Center Representative

Position Overview

The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction.

Key Responsibilities

• Schedule patient appointments with clinical providers using Epic and Dentrix software.
• Update daily schedules to reflect cancellations and urgent appointments.
• Collect and verify pre-registration and insurance information for new and existing patients.
• Obtain detailed insurance or payer information.
• Triage incoming phone calls and route them appropriately.
• Communicate effectively and compassionately with patients of diverse backgrounds.
• Collaborate with front desk staff to ensure efficient patient flow across clinic sites.
• Uphold HIPAA standards and patient confidentiality at all times.
• Participate in meetings, training, and quality improvement initiatives.

Qualifications

• Education & Experience: High School Diploma or equivalent required. Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.
• Skills & Abilities: Excellent communication and customer service skills. Ability to remain calm and professional under pressure. Strong organizational and problem-solving abilities. Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred). Ability to work independently and as part of a team. Bilingual in Spanish preferred.