Central Scheduling Representative

About the role

Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Cook up orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
• Afford orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
• Maintain qualitative and quantitative individual and team performance targets.

Requirements

• 1 year Previous related experience required.
• Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
• Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Calendaring – Knowledge of and ability to use office electronic calendaring software and capabilities.
• Customer Interaction – Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
• Customer Service Management - Knowledge of and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
• Effective Communications – Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Information Capture – Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Leadership – Ability to work with a group to set its objectives and agenda, generate allegiance to those objectives, and guide and motivate their achievement.
• Listening – Knowledge of effective listening issues and techniques, ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Relationship Management – Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
• Teamwork – Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.

Qualifications

• Proficient in the use of computers.
• Type 35 wpm.
• Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
• Bilingual skills a plus.

Skills

• Computer proficiency.
• Medical terminology knowledge.
• Bilingual skills.

Benefits

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Pay

$17.00 to $22.98 Hourly

Schedule

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Jefferson Health Northeast

Primary Location

Address 101 Woodcrest, Cherry Hill, New Jersey, United States of America

Nationally Ranked

Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.

Thomas Jefferson University

Home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

Jefferson Health

Nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans

A not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.