Central Scheduling Representative

Position Summary

The Central Scheduling Representative (CSR) is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be patient and empathetic while being efficient, accurate, and effective when registering patients and routing to the preferred physician in the preferred office.

Key Responsibilities

• Screen patients to determine urgency and schedule appointments within appropriate timeframes
• Conduct patient interviews and enter accurate information into the patient management system
• Congnorate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey
• Verify insurance acceptance and advise patients on requirements such as referrals, authorizations, and co-pays
• Confirm appointments and respond to patient inquiries courteously and accurately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Assist other departments as needed when time permits

Qualifications

• Education: High school diploma or GED required
• Experience: Patient registration experience preferred, Customer service experience required (call center, retail, hospitality, etc.), Medicare experience preferred, Experience with private health insurance and workers’ compensation preferred, Experience coordinating appointments and managing patient scheduling in a clinical environment
• Skills: Strong communication and interpersonal skills, with the ability to speak confidently and professionally to patients, families, providers, and staff, Proficient in medical software and EMR systems; strong data entry and accuracy skills, Ability to multitask, prioritize, and manage multiple phone lines efficiently, Self-motivated and able to work independently or collaboratively within a team, Strong decision-making, problem-solving, and organizational skills, Demonstrated professionalism, empathy, and patient-centered approach, Bilingual (Spanish) a plus but not required
• Work Ethic: Reliable work ethic and excellent attendance

About Premier Orthopaedics & Philadelphia Hand To Shoulder

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 170 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care. Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 10+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.