Scheduling Center Agent

Job Duties

• Work with patients to schedule appointments
• Answer inbound calls in a high-volume environment
• Compassionately handle questions and concerns
• Listen empathetically and think critically to understand patient needs
• Use trained sales and customer service techniques to set appointments
• Focus on appointment acceptance and customer care to reach individual and call center goals

Job Requirements

• High School Diploma or equivalent required
• 1+ years of customer service experience required (retail, call center, or hospitality preferred)
• Tech-savvy - Ability to navigate provided technology efficiently
• Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot)
• Must have a quiet, HIPPA compliant, private workspace
• Some evening and weekend scheduling availability required
• Spanish-English bilingual candidates are encouraged to apply

Compensation and Benefits

• Pay rate: $15.50/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days
• Variety of full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match