Scheduling Agent

About the Company

Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our range of customer experience measurement services and software products, which are trusted by hundreds of North America's most-loved brands, including well-known names in restaurants, retail, grocery, and convenience.

Responsibilities

• Source independent contractors to test the customer experience at local retail, grocery, take-out, and convenience stores.
• Support independent contractors as needed to ensure client customer experience measurement programs are completed to the highest quality and within required timelines.
• Use creativity and energetic communication skills through various media, including social media, AI tools, and telephone, to meet strict client deadlines and achieve goals.

Requirements

• Friendly, professional, and skilled in telephone and video communication.
• Strong organizational and problem-solving skills with a focus on achieving results.
• Proficient in using technology, including AI, and skilled in social media.
• Outgoing with excellent verbal and written communication skills.
• Experience in a call center, busy retail environment, market research, or customer experience evaluation is an asset.