Scheduling Center Specialist

Perks/Benefits

• Paid Time Off
• Professional Espresso Machine
• Snacks and occasionally meals provided
• Office dog always ready to accept your pets and an occasional game of tug
• Filtered water on tap
• Strong team vibe - small yet powerful team
• Ambition - High performing team that loves to achieve and succeed
• Great interest in photography and videography or real estate
• Coachable and willing to follow systems and processes
• Ability to bounce back from rejection and overcome objections
• Great with computers - easy typing
• Good at scheduling / logical planning
• Zendesk experience - not necessary, but a huge plus!
• Great attitude - good vibes only type of person
• Absolutely punctual and well dressed - no tolerance for lateness
• Belief in good old fashioned quality customer service
• Reliable transportation and live in the Dallas/Fort Worth Metroplex
• Must be able to work in our office - get out of the house and smell the roses!

Responsibilities

• Take orders and book shoots for clients over the phone and through email
• Process edits requests, manage concerns, and respond to general inquiries
• Take ownership of issues and find resolutions
• Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs
• Deliver an outstanding experience to customers at all times
• Provide logistical assistance to photographers as needed
• Assist in automating processes and suggest improvements as areas of opportunity are identified
• Contribute to the positive vibe and high energy in the office

Qualifications

• No customer service experience required - bring a positive attitude and a willingness to learn
• Earn commission - Yes! Yes! Yes! Great up-sell program allows you to earn more when you sell more
• See examples of what Full Package Media does - Visit: www.FullPackageMedia.com

About the Role

Full Package Media is the premier real estate media production company. We are a team of creative minded individuals that work together to produce high quality photography, videography, 3D tours, and more for realtors and businesses. We truly consider ourselves to be a part of our customers’ team as we work together to win more listings, sell more homes, and enhance our customers' brand.

Our team is the heart and soul of Full Package Media. We have the training, the professionalism, and the desire to excel. And most importantly, an unselfish dedication to our clients. We are a diverse group of individuals that work together to create amazing media and a flawless customer experience. Our photographers and office staff come from many different backgrounds, but together we are a high performing machine that creates amazing media and has fun doing it!

Our Promise to Our Clients

Our dedication to our clients is unwavering. Most of our clients are entrepreneurs themselves juggling different responsibilities and wearing many hats. At FPM we consider ourselves to be a part of our client's team and that is a responsibility that we do not take lightly. We are committed to getting the job done right in order to meet and exceed our clients expectations.