Scheduling Specialist

Essential Job Functions

• Responsible for daily patient scheduling.
• Provides customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
• Partners with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintains proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors.
• Exercises good judgment, discretion and diplomacy in communications.
• Participates in process improvement activities to achieve organizational and department goals.

Job Requirements

• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Manages auto-reminder call program.