Scheduling Center Representative

Position Overview

The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Key Responsibilities

• Schedule patient appointments with clinical providers using Epic and Dentrix software.
• Update daily schedules to reflect cancellations and urgent appointments.
• Collect and verify pre-registration and insurance information for new and existing patients.
• Obtain detailed insurance or payer information.
• Triage incoming phone calls and route them appropriately.
• Communicate effectively and compassionately with patients of diverse backgrounds.
• Collaborate with front desk staff to ensure efficient patient flow across clinic sites.
• Uphold HIPAA standards and patient confidentiality at all times.
• Participate in meetings, training, and quality improvement initiatives.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.

Skills & Abilities

• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).
• Ability to work independently and as part of a team.
• Bilingual in Spanish preferred.

Benefits

• Competitive pay and benefits
• 20 days of PTO annually
• 401(k) with up to 5% company match
• Company-paid short-term disability, long-term disability, and life insurance
• Health, dental, and vision insurance