Scheduling Representative I

About the role

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Requirements

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Skills

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in‑office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances, including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.