Scheduling & Logistics Specialist

Description Job Summary: The Scheduling & Logistics Specialist serves as a key operational link between Access Medical Laboratories, our clients, patients, internal teams, and third-party logistics partners. This hybrid position combines client and patient scheduling support with logistics coordination to help ensure specimen collection, transportation, and related services are completed efficiently and with a high level of customer service. Approximately 50% of the role is focused on coordinating specimen draw services, responding to client needs, resolving scheduling and service-related issues, and supporting the overall client experience. The remaining 50% is focused on logistics operations, including carrier coordination, shipment management, exception resolution, reporting, and monitoring transportation-related activity. The ideal candidate is highly organized, detail-oriented, service-driven, and comfortable managing multiple time-sensitive priorities in a fast-paced diagnostic laboratory environment. Job Responsibilities Scheduling & Client Support- 50% Coordinate specimen draw services and related scheduling needs for clients and patients.Respond to client inquiries via phone and email in a timely, professional, and service-oriented manner.Provide accurate information regarding Access Medical Laboratories' services, products, pricing, processes, and applicable company policies.Serve as a point of support between clients, patients, and internal teams to facilitate scheduling and service needs.Address and resolve scheduling concerns, client complaints, service issues, and other inquiries promptly and effectively.Maintain clear and accurate documentation of client interactions, service concerns, feedback, and resolutions.Identify recurring client concerns or service trends and communicate opportunities for process improvement to leadership.Maintain a positive and professional approach when interacting with clients, patients, coworkers, and business partners.Follow all applicable company policies, procedures, privacy requirements, and security protocols when handling client and patient information. Logistics & Shipping Coordination- 50% Coordinate UPS, FedEx, and other applicable carrier pickups to support the timely transportation and return of specimens to Access Medical Laboratories.Prepare and distribute daily inbound and exception reports and applicable weekly reporting.Prepare daily shipments by assembling and packaging materials in accordance with established shipping procedures.Determine appropriate shipping methods based on established procedures, routes, service requirements, and rates.Create client shipping labels and facilitate client placards as needed.Monitor shipments and proactively address shipping delays, exceptions, and other transportation-related issues.Manage and resolve undeliverable packages in coordination with clients, carriers, and internal teams.Review weekly UPS and FedEx invoices for accuracy and identify discrepancies or areas requiring follow-up.Analyze on-demand pickup activity and monitor applicable fees, including ZPP fees.Maintain effective communication with internal departments, clients, and third-party logistics partners regarding shipping and logistics needs.Escalate significant or recurring logistics issues to leadership as appropriate.Support process improvements designed to increase efficiency, reduce unnecessary shipping costs, and improve the client experience. Qualifications & Skills High school diploma or equivalent required.Minimum of 2 years of experience in customer service, scheduling, logistics, shipping, supply chain, healthcare operations, or a related field.Prior experience in a diagnostic laboratory, healthcare, medical scheduling, specimen logistics, or similar environment preferred.Experience working with UPS, FedEx, or other shipping/carrier platforms preferred.Experience with UPS WorldShip or similar shipping software is a plus.Strong computer skills, including data entry and the ability to learn medical, scheduling, shipping, and internal software systems.Excellent organizational and time-management skills with the ability to manage multiple priorities simultaneously.Strong attention to detail and accuracy.Strong problem-solving skills with the ability to identify and resolve scheduling and logistics issues efficiently.Excellent verbal and written communication skills.Strong customer-service orientation with the ability to communicate professionally with clients, patients, vendors, carriers, and internal teams.Ability to quickly learn, retain, and apply new information, processes, and procedures.Ability to work effectively both independently and collaboratively in a fast-paced environment. About the Organization Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available. Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible. Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.