Routing & Logistics/Scheduling Specialist

Responsibilities

• Cook up and oversee daily service routes for field technicians to guarantee customers get prompt and efficient service.
• Partner with service and call center teams to maintain seamless, timely communication and workflow.
• Utilize data and technology to assess daily service routes, spot chances for enhancement, and boost productivity.
• Communicate clearly and respectfully with all departments, offering direction and resolving issues as they emerge.
• Adapt swiftly to schedule changes while maintaining precision and dependability.

Requirements

• Organized Thinkers: Naturally structured and focused on accuracy. You take pride in ensuring every detail is correct and every plan runs smoothly.
• Reliable Problem Solvers: Dependable under pressure and skilled at finding practical, fact-based solutions.
• Process-Driven Professionals: Enjoy creating and following clear systems, improving processes, and maintaining high standards.
• Collaborative Communicators: Works well with others through direct, respectful communication that builds trust and teamwork.
• Continuous Learners: Comfortable with Excel, Microsoft Office, and new systems—always ready to expand technical skills to improve performance.
• Steady and Adaptable: Remains calm and composed while adjusting to shifting priorities.

Qualifications

• Skilled at coordinating complex routing schedules under pressure.
• Relentless about meeting commitments and delivering great service.
• Collaborative, clear, and comfortable communicator across all levels of the business.
• Proficient in Excel and Microsoft Office; quick to learn new systems.
• Agile enough to adjust processes and keep operations running smoothly.