Routing & Scheduling Specialist

Responsibilities

• Coordinate transportation routes and schedules, ensuring efficient and timely service
• Collaborate with transportation providers and community partners to secure transportation resources and optimize routing plans
• Dispatch drivers and provide them with clear instructions and support throughout their transportation assignments
• Communicate routing changes and issues from clients to Drivers
• Communicate up-to-date road conditions, hazards and changes to Drivers
• Maintain accurate records of transportation activities, including driver logs, trip details, and passenger information
• Monitor transportation operations to identify and address any issues or delays, taking appropriate action to mitigate disruptions
• Communicate with and manager vendors including routing and scheduling software
• Communicate with fellow office staff, drivers, and transportation providers to provide updates, address concerns, and ensure alignment of expectations
• Conduct regular evaluations and analysis to identify opportunities for process improvement and cost savings in transportation logistics
• Continuously evaluate and improve dispatch processes and protocols to enhance efficiency and effectiveness
• Monitor and analyze transportation data to identify areas for improvement and implement strategies to enhance service effectiveness
• Accurate data entry, tracking and logging into database systems such as Novis & ADP
• May cover Client Service Representative (CSR) position during absences
• Accurate record keeping of customer issues, requests, calls, complaints and compliments in appropriate logs
• Attend and participate in regular Paratransit & CVNL staff meetings & events
• Contributing to a safe and efficient workspace following company and Cal/OSHA guidelines
• Other clerical duties as assigned

Requirements

• Associate's degree in logistics, transportation management, or a related field preferred or equivalent work experience
• Proven experience in routing and scheduling, preferably in the nonprofit sector
• Ongoing compliance with Department of Transportation FTA required drug screening
• Strong organizational skills and the ability to manage multiple transportation assignments simultaneously
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Proficiency in using transportation management software and tools
• Knowledge of local transportation regulations and best practices
• Strong relationship and team culture building skills
• Ability to handle a variety of concurrent tasks effectively with patience
• Flexibility to adapt to changing priorities and unforeseen circumstances
• Ability to use good judgement and set priorities
• Working knowledge of Microsoft Word, Outlook, department and organizational software and apps, Zoom, Basecamp
• Able to work effectively with people of all ages from a wide variety of backgrounds
• Highly motivated and results oriented with the ability to work independently and as a team player