Scheduling Coordinator - (In-Home Care Services) Lafayette LA

Key Responsibilities

• Schedule daily and future staff for In-Home Care Services to ensure coverage for all assigned clients.
• Identify additional staff to train as backup coverage in participants' homes.
• Receive and manage staff scheduling calls, including call-ins, coverage needs, and scheduling adjustments.
• Prioritize employee leave requests in accordance with Arc of Acadiana policies and operational needs.
• Contact trained back-up staff for coverage prior to utilizing float staff when shifts become available.
• Absorb scheduling needs related to staff training, including new hire training and required program training schedules.
• Coordinate scheduling needs related to client appointments, including recurring medical appointments when applicable.
• Communicate scheduling updates and changes to Coordinators and program leadership as needed.
• Work collaboratively with Coordinators to ensure staff assigned to clients are approved and trained as appropriate.
• Notify management when shifts cannot be covered, or when scheduling concerns arise that require escalation.
• Communicate scheduling concerns or recurring staffing challenges to the Program Manager.
• Maintain accurate and up-to-date schedules within the agency’s scheduling software.
• Ensure employee time off and schedule changes are coded correctly within scheduling systems.
• Document scheduling calls and requests, including details of the request and resolution.
• Utilize internal communication tools such as Outlook and system messaging to communicate schedule updates as appropriate.
• Cover unexpected absences or last-minute staffing needs.
• Escalate scheduling issues to management when coverage cannot be secured or when staffing concerns impact service delivery.
• Absorb troubleshooting scheduling issues and identifying potential coverage solutions.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience scheduling staff or coordinating work schedules preferred.
• Previous experience in an administrative or clerical role preferred.
• Experience using scheduling or workforce management software preferred.
• Strong organizational and time management skills.
• Ability to prioritize multiple scheduling needs in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to solve staffing challenges effectively.
• Proficiency in Microsoft Office (Outlook, Excel, and Word).

Benefits & Compensation

Eligible employees may participate in a comprehensive benefits package, which may include paid time off and paid holidays, bonuses and rewards and recognition programs, medical, dental, and vision insurance, short-term disability insurance, a 401(k) retirement plan, and tuition reimbursement. Benefits eligibility and details are subject to plan terms.