Scheduling Coordinator (Home Care Operations)

About the role

Tandem Care is seeking a Scheduling Coordinator to help keep their Targeted Care and On Demand services running smoothly. Every day is different, involving a variety of tasks such as coordinating caregiver schedules, processing same-day care requests, responding to phone calls and messages, managing call-outs, and supporting operations.

Responsibilities

• Cook up and adjust caregiver schedules throughout the day
• Handle same-day schedule changes and new care requests
• Answer and respond to caregiver and client phone calls, texts, and Teams messages
• Manage caregiver call-outs and secure replacement coverage
• Monitor caregiver arrivals and visit check-ins
• Serve as backup for the Scheduling Manager during PTO and days off
• Update payroll time records based on verified visit information
• Maintain accurate documentation in our CRM
• Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

Requirements

• At least 2 years of experience in home care scheduling, healthcare operations, staffing, dispatch, or a similar fast-paced operations environment
• Experience coordinating schedules and handling time-sensitive issues
• Strong customer service and phone communication skills
• Comfort working with multiple software platforms simultaneously
• Previous remote work experience is a plus
• Experience with CRM and scheduling software is preferred

Qualifications

• Loves staying busy and solving problems in real time
• Can prioritize multiple urgent tasks without becoming overwhelmed
• Communicates confidently with both caregivers and clients
• Highly organized and detail-oriented
• Takes ownership from start to finish—doesn't leave loose ends
• Works well independently while staying connected with a collaborative team
• Learns technology quickly and enjoys working across multiple systems

Skills

• Problem-solving
• Communication
• Organizational skills
• Detail-oriented
• Technology proficiency

Benefits

• Flexible remote work schedule
• Opportunities for growth and development
• Competitive compensation package
• Team-oriented and supportive workplace culture

Pay

$40,000 - $50,000 annually

Schedule

Monday–Friday, flexible remote schedule