Scheduling Coordinator - Home Care

About the role

Neighborly Home Care isn't just another home care agency - we're a team built on compassion, reliability, and community connection. We take pride in delivering high-quality, personalized care that helps our clients live safely and comfortably at home.

What You'll Get

• Competitive pay that values your skills and experience
• Generous paid time off and paid holidays
• A career that supports real work-life balance
• A supportive, team-oriented office culture
• Opportunities to grow with a respected home care organization

What You'll Do

• Own the Schedule
• Create, manage, and maintain accurate caregiver schedules that meet client needs
• Monitor changes, prevent conflicts, and keep daily operations running smoothly using scheduling software
• Be the Matchmaker
• Pair caregivers with clients by thoughtfully considering care needs, skill sets, personalities, and preferences - ensuring successful, consistent care relationships
• Be the Communication Hub
• Serve as the primary point of contact between caregivers, clients, and families. Answer questions, resolve concerns, and ensure clear, professional communication at all times
• Think Fast, Act Smart
• Handle call-outs, emergencies, and last-minute schedule changes with calm efficiency - finding solutions that keep clients covered and caregivers supported
• Maintain Reliability & Performance
• Track caregiver attendance, punctuality, and availability. Help maintain accountability while recognizing strong performance
• Welcome New Clients
• Assist with onboarding new clients by scheduling initial services, answering questions, and setting a warm, welcoming tone for the Neighborly Home Care experience
• Support the Team
• Work closely with leadership and office staff to keep the office organized, positive, and collaborative. Step in wherever support is needed
• Stay Tech-Savvy
• Use scheduling systems and digital tools to update records, track availability, and maintain compliance with company policies

Requirements

• A High School Diploma or G.E.D.
• 2+ years of relevant experience preferred
• Scheduling, healthcare, home care, or call-center experience a plus
• Comfortable with computers and scheduling software
• Strong organizational and time-management skills
• On-Call rotation, 1 week on, 2 weeks off, additional pay for on call coverage, no travel, just phone coverage.