Scheduling Coordinator- Home Care

Brooklyn, NY – Multiple openings available. Seeking bilingual candidates fluent in English & Mandarin Chinese or English & Spanish. This is a full-time, in-person position; remote work is available on some weekends.

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families.

Benefits

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: Medical, Dental, Vision, Accident, and Long-Term Disability Coverage.
• Generous Paid Time Off: Supports a healthy work-life balance.
• Retirement Benefits: 401k plan to secure your financial future.
• Company-paid life insurance providing peace of mind and financial protection.
• Mileage Reimbursement: Compensation for business travel.
• Opportunities for Professional Growth and Development.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordinate with patients, families, and insurance contacts to ensure services are scheduled and plans or changes are communicated promptly.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records.
• Work occasionally on weekends and holidays as needed.
• Identify and escalate issues to supervisors.
• Perform other duties as assigned.

Requirements

• Strong communication skills, both written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAX experience preferred.
• 1 to 3 years' experience as a Home Care Coordinator.
• Ability to multitask.

Desired Skills and Experiences

• Home health care experience.
• Experience with HHAeXchange Homecare Application.
• Call center customer service representative experience.
• Proficiency in Microsoft Office 365 applications: Teams, Outlook, Excel, Word.

Pay

$21.00–$25.00 per hour