Home Care Scheduling Coordinator

Position Summary

The Scheduling Coordinator is responsible for coordinating caregiver schedules, ensuring client service needs are met, filling open shifts, and maintaining accurate staffing records. This role serves as a key communication link between clients, caregivers, families, and agency leadership.

Responsibilities

• Create and maintain client schedules to ensure all authorized services are provided
• Cook up caregiver assignments based on client needs and care plans
• Fill open shifts and respond to staffing changes throughout the day
• Communicate with caregivers, clients, and families regarding scheduling needs
• Verify visits to support accurate payroll and billing
• Maintain accurate attendance, scheduling, and staffing records
• Ensure compliance with labor laws and agency policies
• Document service interruptions and staffing concerns
• Aid with agency investigations and special projects as needed
• Participate in an on-call rotation consisting of one weekday per week and two weekends per month

Qualifications

• A High School Diploma or equivalent required
• Previous scheduling, customer service, healthcare, or office experience preferred
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Strong computer skills and attention to detail
• Dependable, professional, and able to work independently