Home Care Scheduling Coordinator

Primary Responsibilities

• Cook up and keep track of caregiver schedules for Home Care clients.
• Pair caregivers based on their availability, qualifications, location, client needs, and personality compatibility.
• Respond quickly to caregiver cancellations, open shifts, and schedule modifications.
• Reach out to qualified caregivers to ensure coverage.
• Confirm upcoming shifts and handle any scheduling issues before they turn into crises.
• Clearly pass along schedule updates to clients, families, caregivers, and the team.
• Keep schedules, caregiver availability, and records updated in AxisCare.
• Monitor attendance, late arrivals, missed clock-ins, and unconfirmed shifts.
• Assist with new-client introductions, caregiver introductions, and ongoing assignments.
• Follow up with clients and caregivers about their satisfaction with the schedule and ongoing needs.
• Report any attendance, performance, client-care, or safety concerns to the right manager.
• Handle scheduling support for the Staffing division as needed.
• Protect sensitive client and employee information.

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, or customer service is preferred.
• Strong communication and relationship-building skills are key.
• Excellent organizational and attention-to-detail abilities are necessary.
• The ability to juggle multiple tasks and adapt to frequent schedule changes is crucial.
• Comfortable making frequent phone calls and sending professional texts and messages is expected.
• Being able to stay calm, professional, and focused under pressure is important.
• Strong computer skills, especially with scheduling software, are beneficial.
• Experience with AxisCare or another home care scheduling system is a plus.
• Reliable attendance and consistent availability are required.