Home Care Scheduling Coordinator

Interim HealthCare is seeking a dependable, organized and relationship-focused Home Care Scheduling Coordinator to support our growing Home Care division. This position is responsible for coordinating caregiver schedules, filling open shifts, responding promptly to call-offs and maintaining consistent communication with clients, families, caregivers and the administrative team. The ideal candidate thrives in a fast-paced environment, takes ownership of unresolved scheduling needs and understands how reliable staffing directly affects the clients we serve. Schedule: Full-time, Monday through Friday, 9:00 a.m.-5:30 p.m., with flexibility based on client and scheduling needs. Occasional after-hours support or participation in an on-call rotation is required. Pay: $20.00-$23.00 per hour, based on relevant home care and scheduling experience. Primary Responsibilities: Coordinate and maintain caregiver schedules for Home Care clients. Match caregivers according to availability, qualifications, location, client needs and personality compatibility. Respond promptly to caregiver call-offs, open shifts and schedule changes. Proactively contact qualified caregivers to secure coverage. Confirm upcoming shifts and address potential coverage concerns before they become emergencies. Communicate schedule updates clearly with clients, families, caregivers and internal team members. Maintain accurate schedules, caregiver availability and documentation in AxisCare. Monitor attendance, late arrivals, missed clock-ins and unconfirmed shifts. Assist with new-client starts, caregiver introductions and ongoing assignments. Follow up with clients and caregivers regarding schedule satisfaction and ongoing needs. Escalate attendance, performance, client-care or safety concerns to the appropriate manager. Communicate unresolved scheduling needs during team and on-call handoffs. Provide occasional scheduling support for the Staffing division as needed. Protect confidential client and employee information. Qualifications: Previous home care, healthcare scheduling, staffing or customer-service experience preferred. Strong communication and relationship-building skills. Excellent organization and attention to detail. Ability to manage competing priorities and frequent schedule changes. Comfortable making frequent phone calls and sending professional texts and messages. Ability to remain calm, professional and solution-focused under pressure. Strong computer skills and the ability to learn scheduling software. Experience with AxisCare or another home care scheduling system is a plus. Reliable attendance and consistent availability are required. What Success Looks Like: Open shifts are addressed promptly and followed through to resolution. Clients, families and caregivers receive timely communication. Schedules and documentation remain accurate and current. Potential coverage concerns are identified early. Responsibilities are owned through completion. Caregivers are matched thoughtfully with clients. Clients receive dependable, consistent care. If you are a proactive problem-solver who enjoys helping people and creating order in a fast-moving environment, we would love to hear from you. Interim HealthCare is an equal opportunity employer. #INDSTL