Home Care Scheduling Coordinator

We are looking for an Home Care Scheduler to help manage our successful Non Medical Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to patients by coordinating non medical and health services. You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives. You will also be instrumental in serving as the first review of caregiver applicants - ensuring we continue to recruit and onboard the best talent. Responsibilities Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needsAssign new clients to clinicians according to scheduling protocolsUse web based scheduling application as the basis for all schedulingCreate and maintain schedules for all employeesContact caregivers regarding shift coverage and any changes to the hours of their regular scheduleKeep a “hot list” of all staff that can be placed immediately or used as backup for all call off situationsFill open shifts and securing coverage for call-offs or changes in client’s needsMaintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changesParticipates in determining hiring needs, as well as interviewing, hiring and training new staffMonitor caregiver applications and conduct phone screenings and scheduling of interviewsManage the administration of onboarding and maintaining records for caregiversMonitor caregiver schedules for potential overtimeMonitor late / missed clock ins and clock outsHelp monitor performance of existing caregivers Qualifications High school diploma or GED4+ yrs patient scheduling experienceMust be well organized, show great attention to detailProficient with computer use and software applicationsMulti-tasker and customer service-orientedExcellent time management skillsHome Health experience preferredWellsky experience preferredAbility to work in chaotic situations WHY JOIN THE INDUSTRY? Competitive compensationTraining and supportPaid Time OffStart up environment