Scheduling Coordinator

About the role

The Scheduling Coordinator is responsible for scheduling and coordinating appointments with clients, physicians, and examinees. This position ensures that client-specific requirements for provider specialty and location are met, and that all ancillary services are arranged. The schedule is Monday to Friday from 8am-4:30pm CST.

Responsibilities

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients, and/or examinees. Submit client invoice and/or issues to accounting if charges are incurred.
• Ensure prompt pre-payment for services issued when required.
• Cookordinate ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and/or transportation for out-of-town examinees.
• Process mail, deliveries, and shipments as needed.
• Participate in various educational and/or training activities as required.

Qualifications

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.
• Ability to consistently handle multiple phone lines with heavy call volume.
• Operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper management's directions accurately.
• Demonstrate accuracy and thoroughness.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Maintain confidentiality.
• Demonstrate and promote a positive team-oriented environment.
• Be able to stay focused and concentrate under normal or heavy distractions.
• Work well under pressure and/or stressful conditions.
• Possess the ability to manage change, delays, or unexpected events appropriately.
• Follow all company policies and procedures in effect at time of hire and as they may change or be added from time to date.

Benefits

ExamWorks offers a fast-paced team atmosphere with competitive benefits including medical, vision, dental, paid time off, and a 401k.