Scheduling Coordinator
At Home Healthcare of Middle Tennessee · Bolivar, TN · 4 days ago
AdministrativeFull-time
Responsibilities
- Recruits and assists in the hiring process when warranted
- Assists with orientation and training of all new hires
- Participates in coaching and disciplining employees as needed
- Maintains a complete and accurate visit schedule, tracks staff and availability, cancellations, late arrivals and/or early departures from assigned shifts
- Finds replacements for staff that call in sick or are unable to work as needed
- Verifies all weekend shifts on Friday to assure that all needs for the weekend are addressed as needed
- Finds appropriate staff for individual clients as needed
- When on-call, uses every effort to find staff when there is a need, keeps a log of events including employee availability, employee issues, problems with staff or client concerns as needed
- Uses communication log, which includes needs, availability or cancellations
- Represents the agency positively and professionally with each call
- Approaches each telephone call and interview as a sales opportunity
- Understands and resolves concerns from clients in a positive and professional manner
- Maintains good communication with all personnel, supervisory staff and all departments
- Assists with continuing education of staff, as needed
- Assists the Billing Department with verification and timely submission of information necessary to bill
- Understands and assures adherence to all organizational policies, procedures, and processes (administrative, personnel, etc.)
- Sets up and maintains a professional appearance at all times
Qualifications
- A high school education or GED required with a medical office related background in computer operations and medical terminology preferred
- Adequate knowledge of office machines and office procedure
- Well organized with good typing, filing and telephone skills
- Ability to communicate courteously and effectively with all people
- Must be capable of performing essential job functions identified
- General knowledge of the framework, organization, and function of the home health program