Scheduling Coordinator

Role and Responsibilities

• Provide exceptional customer service by interacting with patients, referring offices, and team members in person, over the phone, or electronically.
• Greet patients and visitors warmly upon arrival.
• Answer calls promptly with professionalism.
• Schedule appointments efficiently to maximize patient satisfaction, provider time, and room utilization.
• Prepare daily schedules and patient charts.
• Manage patient flow to minimize wait times.
• Assist patients as needed and maintain a neat reception area.
• Foster professional relationships with referring offices and ensure confidentiality per HIPAA guidelines.
• Perform additional duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Understanding of dental terminology preferred.
• Friendly, professional demeanor with good organizational skills.
• Attention to detail and basic office skills such as typing and filing.