Scheduling Coordinator

Scheduling Coordinator

Key Responsibilities

• Scheduling & Coordination
• Develop, maintain, and update caregiver schedules to ensure all client needs are met.
• MATCH caregivers with clients based on skills, experience, location, and client preferences.
• Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
• Adjust schedules promptly in response to call-offs, client changes, or emergencies.
• Track caregiver availability, preferences, and restrictions in scheduling software.
• Communication & Support
• Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes.
• Communicate promptly with clients and families regarding any changes in caregiver schedules.
• Provide professional, courteous, and compassionate customer service to clients, families, and staff.
• Collaborate closely with the team to ensure client care plans are fully supported.
• Documentation & Compliance
• Maintain accurate and up-to-date schedules in agency systems.
• Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
• Document caregiver call-offs, tardiness, or availability changes for performance records.
• Absorb timesheet and payroll verification by confirming shifts worked.
• Team Support
• Work closely with recruiters and HR to understand caregiver staffing levels and availability.
• Provide feedback to management regarding caregiver performance or recurring scheduling issues.
• Participate in after-hours or on-call scheduling rotation, if required.

Qualifications

• Experience:
• Previous experience in scheduling, staffing coordination, or office administration preferred.
• Previous experience in home care, healthcare, or senior services strongly preferred.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills (both verbal and written).
• Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
• Ability to remain calm under pressure and resolve scheduling conflicts quickly.
• Compassionate, patient, and professional demeanor when working with seniors and caregivers.

Working Conditions

• Standard office environment with frequent phone and computer use.
• May require participation in after-hours on-call scheduling rotation.
• Fast-paced environment requiring quick decision-making and adaptability.
• Remote days are available.

Why Join Visiting Angels?

• We are dedicated to providing compassionate, professional home care that helps seniors live safely and independently.
• As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time.
• Join a supportive team where your organizational skills directly improve the lives of families in our community.