Scheduling Coordinator

About the role

This position is responsible for creating, coordinating, maintaining, and managing physician and allied health professional master and daily schedules for the Hofheimer Hall ambulatory clinic across the divisions of Maternal-Fetal Medicine, General Obstetrics & Gynecology, Minimally Invasive Gynecologic Surgery, and Urogynecology. The role supports more than 30 providers, each with an average of five master schedules, and is responsible for creating, modifying, and maintaining provider clinic templates to optimize patient access, provider availability, and operational efficiency.

Responsibilities

• Create, coordinate, maintain, and manage physician, advanced practice provider master, ultrasound and daily clinic schedules for the Hofheimer Hall ambulatory practice across the divisions of Maternal-Fetal Medicine, General Obstetrics & Gynecology, Minimally Invasive Gynecologic Surgery, and Urogynecology.
• Create, modify, and maintain provider clinic templates to accommodate schedule changes, provider leave, operational needs, and patient access initiatives.
• Enter, update, and maintain provider schedules within the practice management system, ensuring schedule accuracy and consistency.

Hospital and Call Scheduling

• Develop, maintain, and coordinate inpatient and provider call schedules for Sentara Norfolk General Hospital (SNGH) and Sentara Princess Anne Hospital (SPAH), including Antepartum, Labor and Delivery, Labor and Delivery Operating Room, Maternal-Fetal Medicine backup call, Gynecology backup call, Gynecology Operating Rooms and departmental in-house, holiday, and provider call schedules.
• Upload and maintain schedules within required scheduling and communication platforms, including AMION, SPOK, and Amtelco, ensuring accuracy across all systems.

Schedule Analysis, Coordination, and Operational Support

• Monitor and reconcile provider schedules across all scheduling platforms to identify and resolve scheduling conflicts, coverage gaps, and template discrepancies.
• Analyze provider utilization and scheduling trends, recommending improvements to maximize provider availability, clinic efficiency, and patient access.
• Collaborate with physicians, advanced practice providers, practice managers, and department leadership regarding scheduling needs, operational changes, and resource utilization.

Reporting, Projects, and Administrative Support

• Participate in departmental meetings and scheduling workgroups.
• Affiliate with scheduling-related projects, process improvement initiatives, and perform other duties as assigned by department management.