Scheduling Coordinator

About the Role

Cincy Connect Services is adding a Scheduling Coordinator to enhance coverage reliability across customer-support outsourcing for phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role ensures every handoff in scheduling coordination clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Review the Scheduling Coordinator workflow by helping the team prepare workforce status reporting.
• Maintain current schedules and coverage records as part of the Scheduling Coordinator workflow.
• Track the workflow by analyzing workload against available capacity.
• Own the workflow by flagging coverage gaps before they affect service.
• Coordinate the workflow by documenting schedule changes and ownership.

What You Bring

• Confident use of Omnichannel Service Support and Customer Support Outsourcing in scheduling coordination.
• Ability to apply Service Level Support without losing track of exceptions, owners, or deadlines.
• Clear documentation of Status Reporting decisions for seamless handoffs.
• Sound judgment in Operations Support, especially when escalation is required.

What Success Looks Like

Success means coverage reliability is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $46,000–$68,000 per year.