Scheduling Center Assistant Manager (RN required)

Principal Job Functions

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Supervises Scheduling Center processes, including scheduling of procedures and managing of work queues.
• Ensures resources align with work volumes, which may include daily assignments, coordination and assignment of PRN schedule, and filling in to answer phones and schedule when needed.
• Facilitates new employee orientation with the Scheduling & Referrals Educator and Lead Trainers for the department work processes.
• Communicates updates to staff in a timely manner
• Sustains collaborative relationships with other departments.
• Works with the Patient Service Center & Scheduling manager to improve processes in consideration of staff suggestions per monthly rounding and performance excellence metric reports.
• Selects and hires qualified candidates for the Scheduling Center.
• Works with Patient Service Center & Scheduling management to maintain departmental procedures for scheduling functions.
• Seeks opportunities to provide formal and informal education to staff on issues relevant to day-to-day tasks; acts as primary resource for organization’s scheduling customers.
• Supports team members in problem solving to attain first call resolution and address escalated customer service concerns in a responsive, timely, and accurate manner.
• Collaborates with the Patient Service Center Assistant Manager and Bryan Heart scheduling staff to ensure accounts transition smoothly from the point of scheduling to authorization.
• Captures workflow for the Medication Access Team (MAT) to ensure accounts transition smoothly from the point of scheduling to authorization for Specialty Clinic services.
• Maintains documentation of initial and annual training of staff; ensures mandatory training is completed as scheduled.
• Meets or exceeds Scheduling Center goals for all established key performance indicators.
• Participates in annual review of policy and procedures; enforces established performance standards and procedural protocols, ensuring proficiency and competency; implements, monitors and enforces safety policies and procedures.
• Routinely assists the Patient Service Center & Scheduling Manager in concurrent and retrospective resolution of patient, family, and/or physician concerns or complaints.
• Routinely assists the Patient Service Center & Scheduling Manager in completion and/or resolution of incidents and/or feedback B-Safe files.
• Routinely assists Patient Service Center & Scheduling Manager in safety/orientation training of staff; assessing competency; and maintaining a safe work environment through safety rounds.
• Routinely assists Patient Service Center & Scheduling Manager in coaching and training staff as directed to achieve an excellent patient experience.
• Routinely assists the Patient Service Center & Scheduling Manager in training staff in HIPAA compliance, COBRA/EMTALA understanding, and other regulatory requirements by assessing competency, and maintaining documentation.
• P practices personal and professional improvement through continuing education and development opportunities.
• Assumes responsibility for administrative functions in the absence of the leader or as assigned.

Qualifications

• Current Registered Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act.
• Minimum of three (3) years acute care clinical experience in a hospital environment required.
• Prior medical procedure scheduling experience required.
• Bachelor of Science degree in nursing preferred.
• Prior experience managing personnel preferred.