Center Nurse Manager

Job Summary

The Center Nurse Manager is responsible for the delivery of high-quality patient care by organizing, directing, and planning the clinical operations of the clinical support staff within the Heart of Florida Health Centers. They ensure staff adherence to organizational policies and procedures and competence in the performance of clinical skills. They oversee supply, medication, and vaccine inventory management and ensure all medical and clinical equipment is calibrated and operational. They create a cohesive team that mentors, supports, and communicates openly and holds each other accountable no matter what department they are collaborating with.

About the Role

The Center Nurse Manager reports to and assists the Chief Nursing Officer with day-to-day clinical management. They identify patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements. They maintain nursing guidelines by assisting with writing and updating policies and procedures and communicating changes to his/her assigned team.

Qualifications And Requirements

• Current licensure as an RN with at least 3-5 years of nursing leadership experience

• Experience in FQHC setting and physician practice preferred

• Skilled in the provision of primary care or at least 2 years of bedside nursing hospital experience

• Skilled in procedures such as phlebotomy, EKGs, handling of urgent care, assisting with emergencies, preparing patients for exams, assisting with physical examinations, preparing specimens for lab, administration of injections and other necessary drugs in adherence to providers written orders

• Patient care instruction and telephone triage is expected

• A person in this position must be a visionary with supervisory experience, mature judgment, good leadership, interprofessional, communication and computer skills are a must

• The ability to delegate responsibilities, create a climate of teamwork, and ensure accountability among those supervised

• Must maintain current BLS certification from nationally recognized organizations that include hands-on skills verification

• Must demonstrate excellent internal and external customer service skills

• The nurse manager must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies

• Must demonstrate a personal and professional commitment to Heart of Florida Health Center and its Mission Statement

• Ability to provide bilingual patient care is a plus

Essential Functions

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements

• Maintains nursing guidelines by assisting with writing and updating policies and procedures and communicating changes to his/her assigned team

• Maintains nursing operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures

• Affirms quality of care by assisting in developing and interpreting philosophy and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments

• Maintains nursing staff by assisting in recruiting, retention, selection, orienting, and training clinical support staff

• Counsels, coaches, and disciplines clinical support staff as needed

• Plans, monitors, and appraises job results while also completing skills validations on medical assistants, licensed practical nurses, phlebotomists, and clinical team leads

• Establishes a compassionate environment by providing emotional and psychological support to patients, staff, and families

• Responsible for ensuring that clinical support staff are able to perform the basic skills specific to their role and in accordance with their licensure and certification

• Responsible for ensuring telephone triage, fax inbox monitoring, and employee attendance is executed according to policy and procedure

• Responsible for ensuring clinical support staff are able to receive and relay accurate information between patient and provider, provider to patient; able to communicate and document accurate information with regard to medications, referrals, patient information and scheduling

• Responsible for evaluating patient flow and efficiency of the practice, as it pertains to the clinical support staff and make appropriate adjustments and recommendations

• Protects patients and employees by developing and interpreting infection control policies and protocols; enforcing medication administration regulations and vaccine storage and handling procedures

• Maintains patient confidentiality and protects operations by monitoring confidential information processing-maintaining strict adherence with all HIPAA regulations

• Audits patient records for documentation of patient care

• Achieves financial objectives as set annually and initiating corrective actions

• Ensures patient safety goals are adhered to and assists center staff in preparation for all audits occurring on an annual basis

• Assumes responsibility for assignment and overview of all clinical support duties in addition to patient care, such as ordering of supplies, maintenance and QA of the lab, maintenance of regulatory permits where appropriate, vaccination logs, AED logs, and Oxygen logs

• Participates in and leads staff meetings, in-services, and management activities throughout the organization, including periodic attendance at morning huddles and PCMH meetings

• Investigates and resolves complaints in a real-time environment such as employee relations, customer service (i.e., patient concerns or complaints), incident reports, and facility requests

• Collaborates/delegates to clinical team leads as appropriate

• Places orders, monitors inventory for vaccinations, monitors vaccine expirations, vaccine compliance through the Florida Shots online system based on vaccination usage and inventory on hand

• Leads preceptor program and assists with creation of training/re-training materials

• Oversees Licensed Practical Nurses and care plan logs/implementations at covering locations

• Completes any other job-related responsibilities or duties assigned by the Chief Nursing Officer

Physical Requirements

• Frequent sitting at a desk for office work
• Occasional driving of automobiles for outside appointments and meetings
• Continuous use of corrected vision, depth perception, wide field of vision, and color
• Also, the job will demand continuous use of olfactory, auditory, and tactile senses
• This position is very active and requires standing, walking, bending, kneeling, and stooping all day
• Duties require attention to detail, alertness, problem-solving, tolerance to stress, and exercising sound judgment
• This employee must frequently lift and/or move items over 10 pounds
• Must be able to lift, carry and handle equipment, supplies, and other work site materials according to position requirements
• Assists with skills simulation which could involve actively participating as a patient actor and/or physically lifting equipment utilized for instruction