Patient Center Scheduling Coordinator

Responsibilities

• Maintaining vocal composure, answering and directing calls to respective departments
• Scheduling/rescheduling patients depending on need, availability and urgency
• Informing callers about our providers, service and practice locations
• Aiding and navigating patients to the correct facilities using mapping resources
• Updating patient information on electronic medical records system
• Translating and assisting patients by addressing their needs

Skills And Abilities

• Must be personable and detail oriented as a representative of the practice while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters
• Work well under pressure in a fast-paced environment
• Bilingual candidates encouraged

Education And Experience

• Background in using EMR software preferred
• 1 Year Of Call Center Experience Preferred
• 1+ years’ experience in healthcare preferred