Scheduler - Surgery

Position Summary

Responsible for scheduling surgical procedures using a computerized scheduling system. Coordinates scheduling between members, surgeons, external providers, hospital staff, and outside vendors according to established surgery scheduling protocols and policies.

Job Requirement

• Education/Experience: Equivalent to graduation from high school and one (1) year surgery scheduling experience or experience working in a physician office and performing scheduling activities.
• Additional Position Requirements: Preferences will be given to applicants who document the following:
  • A minimum of one (1) year Surgical block scheduling experience in hospital setting
  • Service line specific experience such as orthopedic, robotic, neurological, general surgery, and/or ob/gyn surgical scheduling
  • Knowledge with CPT and ICD-10 coding, prior authorization verification processes
  • Anesthesia scheduling exposure
  • Strong customer service skills required
• Knowledge: Knowledge, Skills, Abilities, and Physical Requirements: Surgical procedures; medical terminology; hospital and departmental policies and procedures; laws, rules and regulations governing area of assignment; terminology used in area of assignment; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
• Skill: Dealing with physicians, patients and other employees; customer service; computerized scheduling system; verifying claims, forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports; performing technical, specialized, complex and difficult office support work; using initiative and judgment within established procedural guidelines; setting priorities and meeting critical deadlines; developing interpersonal relations with a variety of people; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
• Physical Requirements And Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.