Scheduler, Surgery

Full-time, 40 hours per week in Warrenville. Monday–Friday, 8:00 AM–4:30 PM.

Benefits

• Comprehensive medical, dental, and vision benefits with healthcare navigation assistance
• No-cost mental health benefit
• Employer-provided life and disability insurance
• $5,250 annual tuition reimbursement
• Immediate 401(k) match
• 40 hours paid volunteer time off
• Culture committed to community engagement and social impact
• Up to 12 weeks parental leave at 100% pay and financial benefit for adoption and surrogacy (non-physician team members, once eligibility requirements are met)

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities
• Verify patient personal and insurance information; coordinate pre-op testing per insurance
• Serve as single point-of-contact for internal staff and external inquiries regarding all scheduled procedures
• Schedule and/or reschedule pre-op lab and other testing before procedures and surgeries as necessary
• Contact patient to confirm procedure/surgery
• Explain and verify proper prep instructions with patients; route to nurse if appropriate
• Prepare all essential paperwork for referral coordinator and facilities
• Verify daily doctor’s schedules, print, and distribute to appropriate personnel
• Maintain the strictest patient confidentiality
• Work with billing staff to ensure all procedures are charged
• Cover/fill-in for co-workers as needed
• Track case volume and direct cases to facilities per direction of management team

Qualifications

• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer, and customer service experience
• Knowledge of medical terminology (verbal and written), CPT and ICD-9 coding, and referral process
• Ability to learn new computer programs
• Professional demeanor toward customers, physicians, and co-workers
• Strong multitasking, prioritization, and time management skills

Pay

Base pay range of $16.30–$24.50 per hour, with actual pay determined by skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process, however, all employment decisions will be made by a person.