Scheduler-Patient Access Scheduler

About the role

Under the direction of the Operations Manager, is responsible for assuring that requests for scheduling procedures/tests received from physician's offices and patients are processed in an accurate and timely manner using the manual and automated scheduling systems.

Responsibilities

• Obtains pertinent demographic, insurance and financial information and assists with the pre-registration and financial screening process while ensuring medical necessity and payer guidelines for authorizations are met.
• Handles all routine patient inquiries related to the scheduling and pre-registration process.
• Maintains accurate records associated with the scheduling, and the processing of patient documentation.
• Able to manage multiple tasks with an excellent orientation to professional customer service.

Required Skills

• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of computer software programs and use of basic office equipment required.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Knowledge of medical terminology and familiarity with ICD9 coding preferred.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Ability to work in a fast pace environment with frequent interruptions.
• Demonstrates ability to organize and prioritize multiple tasks and works well under pressure.
• Bilingual English/Spanish required.

Required Experience

• One year related work experience in a hospital, physician or medical insurance office required.

License/Registration/Certification

• Certified Healthcare Access Associate (CHAA) preferred.

Education and Training

• High school diploma or equivalent.
• Associate Degree preferred.