Scheduler Part Time

Skill Requirements

• High school diploma or GED
• Associate’s or Bachelor's degree in healthcare administration or a related field preferred
• 1+ year of experience in scheduling, home care coordination, or administrative support in a healthcare setting
• Knowledge of General Home Care/Healthcare Staffing
• Proficient in scheduling software (e.g., ClearCare (Wellsky)) and Microsoft Office Suite
• Strong organizational, multitasking, and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to remain calm and professional in high-pressure or time-sensitive situations
• Understanding of caregiver roles, non-medical care services, and client confidentiality (HIPAA knowledge Required)
• Quick-thinking and astute decision-making skills

Qualifications

• Team player, excellent verbal and communication skills, adaptable in different situations
• Possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Key Responsibilities

• Schedule and coordinate in-home care visits based on client needs, caregiver availability, and geographic proximity
• Maintain up-to-date client and caregiver records in scheduling software
• Match caregivers with clients based on skill set, preferences, certifications, and personality compatibility
• Communicate schedules, changes, and care instructions clearly and promptly to caregivers and clients
• Provide exceptional customer service to clients and families, addressing concerns or special requests in a professional manner
• Collaborate with the recruitment and HR teams to ensure adequate staffing levels
• Participate in after-hours scheduling support 24/7