Scheduler - LV Tropicana Family Med Clinic - Full Time 10 Hour Rotating Shift (Non-Exempt) (non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.

Responsibilities

• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy
• Acts as the positive “face” of the Health Center as the main point of contact for participants and families
• Greet and check in patients at the front desk, scheduling appointments, and other front desk functions
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions
• Answers patient calls, identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions
• Maintains all delegated worklists (tasks) through the electronic medical record
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others
• Handles patient requests and questions appropriately
• Uses sound judgement in handling calls, especially with upset patients
• Understands when to escalate calls
• Performs duties as care coordinator when assigned

Requirements

• High school or equivalent
• Understanding of medical terminology
• Ability to interview patients and interface with physicians, nurses and other professional staff
• Fire Life Safety Training (LA City)

Qualifications

• One (1) year working in a customer service (preferably in a medical environment)

Skills

Excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.

Benefits

N/A

Pay

$21.00 – $29.77/hour

Schedule

N/A