Scheduler - LV Craig Family Medicine Clinic - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic, serving as the first point of contact for all patients. This position provides a consistent, superior customer service experience in accordance with the Center's mission and vision, ensuring smooth operations and patient satisfaction.

Responsibilities

• Act as the positive “face” of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front desk functions.
• Schedule appointments, confirm patient availability, and review appointment details (date, time, location, and provider name) for accuracy.
• Act as an advocate/liaison for patients and the Health Center, supporting the continuum of care as appropriate.
• Answer telephone promptly and in a polite, professional manner; direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients, and escalate when necessary.
• Maintain all delegated worklists (tasks) through the electronic medical record.
• Ensure effective, efficient, and safe use of equipment.
• Handle patient requests and questions appropriately.
• Provide benefit plan and eligibility information to participants, providers, unions, employers, and others.
• Adhere to Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Register new patients, verify insurance, and review new patient referrals/authorizations for adequate coding.
• Perform various office duties including filing, sorting, and other administrative tasks.
• Work with all physicians in the Department/Clinic.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses, and other professional staff.
• Fire Life Safety Training (LA City) certification; if not held upon hire, must be obtained within 30 days and maintained by renewal.

Preferred Qualifications

• One (1) year of experience in customer service, preferably in a medical environment.

About the Organization

Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley. Supporting members of four major hospitality unions, CHF is committed to delivering accessible, high-quality care through its network of four Culinary Health Centers strategically located throughout the region. Keck Medicine of USC partners with the Culinary Health Fund to operate and staff Primary Care and Physical Therapy services at these centers, bringing together academic clinical expertise and a strong commitment to community-based care. Team members benefit from the collaborative environment, emphasizing clinical excellence, operational support, and meaningful impact across the Las Vegas community.

Pay

The hourly rate range for this position is $21.00 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.