Scheduler II, Orthopaedic Surgery

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Scheduler II will join the Orthopaedic Surgery Department onsite at The Lahey Clinic in Burlington, MA.

Schedule

Monday through Friday, 8am-4:30pm. The role offers a hybrid work schedule once fully trained. Training will take six months until the hire can work independently, and is dependent upon satisfactory work performance.

Responsibilities

• Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
• Notifies patients in-person and via mail of scheduled procedures, ensuring all communications are timely and provide complete details of procedure, location, time, and requirements.
• Provides patients with information pertaining to testing and surgery.
• Maintains multiple applications for scheduling of procedures and collection of patient data.
• Schedules location of procedure, medical staff, and clinical resources.
• Completes accurate and timely journal entries.
• Collaborates with both internal and external partners to obtain resources.
• Maintains physician and/or surgeon's schedule.
• Registers patients and ensures demographic data is entered accurately.
• Communicates schedules on a daily basis, reviews with advisor, updates staff with revisions, and posts schedules.
• Acts as liaison with internal departments and external resources and agencies.
• Coordinates to ensure all paperwork is complete and preauthorization has been obtained, including obtaining and processing referrals for procedures.
• Oversees documenting of procedures and resources.
• Maintains and tracks service and procedure to ensure procedures and equipment usage are captured.
• Generates log for review and enters revisions.
• Contracts with vendors to coordinate delivery of equipment and ensures delivery to patient's residence.
• Ensures resources for procedures are maintained and available for scheduled procedures.

Requirements

• High School diploma or GED required.
• 3-5 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access).

Pay

The pay range for this position is $21.53 - $28.97 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.

Additional Information

As a health care organization, we require all staff to be vaccinated against influenza (flu) as a condition of employment.