Surgery Scheduler - Orthopedics

About the Role

Our team supports the coordination of surgical procedures for our surgeons and patients, ensuring high-quality service as they take the next steps in their care plan. Schedulers navigate patients through surgeon and OR access, provide pre-operative instructions and checklists, and answer follow-up questions between scheduling and the date of surgery. We partner with our Hospital OR and Pre-Admission teams, Primary Care teams, and Pre-Authorization to ensure all necessary orders, steps, and needs are met. We also serve as a liaison between the Pre-Auth team and our surgeons or patients to address follow-up inquiries from insurance companies and report back.

Responsibilities

• Coordinate scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (e.g., X-ray, MRI, CT).
• Communicate changes to the existing schedule with appropriate departments/staff and make adjustments to ensure maximum utilization of rooms and equipment.
• Schedule next-day and future surgical procedures, maintain and update surgery assignments, and print and distribute future OR schedules to all appropriate areas.
• Notify providers of schedule changes and additions.
• Obtain necessary lab work, x-rays, and History & Physical (H&P) as applicable.
• Process patient charges and calculate based on procedure type, length of procedure, and supplies used. Review revenue to ensure charges are entered for every patient, run reports, verify correct entry of codes, and update charges if errors are made.
• Answer, screen, triage, prioritize, and determine the urgency of incoming calls. Act as a resource to providers, staff, patients, and families.
• Operate and troubleshoot office equipment, arrange for maintenance repairs as necessary. Maintain inventory of office supplies and complete/submit supply orders to replenish stock.

Requirements

• High School Diploma or GED required.
• Typically requires 1 year of experience in a healthcare setting performing customer service functions, which may include scheduling, registration, insurance authorization, and/or patient billing.
• Experience within Epic, Microsoft systems such as Outlook (email and calendar management), Word, and Excel.
• Strong patient/customer service experience, communication skills, clarity of documentation, and critical thinking abilities.

Schedule

• Monday through Friday, 8:30 AM – 5:00 PM.
• Homesite: Oak Creek and 84 South Clinics 2-3 times per week.
• Occasional travel to other area locations to meet with the team.

Physical Requirements and Working Conditions

• Must be able to sit approximately 90% of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a fast-paced, high noise-level office environment.

About the Location

At Aurora Ambulatory Surgery Center - Germantown, our surgeons diagnose and treat a variety of medical conditions affecting almost any area of the body. We provide individualized treatment plans for patients considering elective surgery to those needing procedures due to critical illness or injury. We use minimally invasive surgery whenever possible and are equipped for open surgery when needed. Our address is W180N11070 River Ln, Germantown, WI. We offer pre- and post-surgery education and support to prepare you for successful surgery and recovery. After you return home, we remain available to answer questions and support your recovery.