Scheduler II - M-F - 8:30a-5:00p - Avenue North

M-F, 8:30 AM – 5:00 PM at Avenue North.

About the role

Perform scheduling functions for multiple sites and multiple imaging modalities. Serve as the first point of contact for patients, physician offices, and insurance payers, obtaining accurate demographic, financial, and insurance information in preparation for all third-party billing.

Responsibilities

• Handle a high volume of incoming calls from patients, provider offices, and insurers, ensuring proper routing and timely resolution.
• Schedule routine and complex imaging procedures across multiple hospitals and outpatient centers, coordinating with departments and clinical protocols.
• Educate patients on pre-procedure preparation instructions for each imaging modality and provide accurate directions to facilities.
• Maintain working knowledge of imaging-service capabilities and schedule patients according to their physical condition, medical needs, and location preferences.
• Coordinate multiple resources and procedures for patients, including urgent (STAT) cases, prioritizing with the Imaging department.
• Obtain pertinent clinical data (reason for exam, prior studies, patient prep, safety questions) and correspond with provider offices for updated order instructions.
• Interact courteously and professionally with providers, departments, patients, and families, resolving difficult patient-satisfaction issues.
• Demonstrate compliance with organizational policies, including safety, infection control, professionalism, and dress code.
• Perform assigned work safely, reporting hazards or violations promptly.
• Multitask across several technology systems to collect and enter demographic, clinical, billing, and insurance information.
• Inform patients of co-pays and deductibles due at the time of service.
• Collaborate with medical staff to optimize scheduling efficiency and effectiveness.
• Perform other related clerical duties and projects as assigned.

Requirements

• High school diploma or equivalent.
• Preferred: 1–2 years of related medical-office experience with knowledge of computer scheduling for multiple providers.
• An equivalent combination of education and experience may be substituted.

Pay

Hourly pay range: $19.10 – $27.69. Actual salary within this range will depend on skills, experience, and qualifications.

Benefits

ChristianaCare offers a competitive suite of employee benefits, including health insurance, paid time off, retirement plans, and an employee assistance program. Learn more about benefits for eligible positions.