Scheduler

Responsibilities

• Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines.
• Supervises direct care staff as delegated by manager/supervisor.
• Schedules associates and ensures they are informed at least one week in advance (or longer as required).
• Communicates changes in resident/client needs to associates promptly.
• Manages on-call/after-hours business needs as assigned.
• Notifies supervisor of staffing shortages and additional staffing needs.
• Operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
• Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed.
• Reviews and reconciles billing on a weekly basis.
• Maintains billing information completeness and accuracy before finalizing monthly resident billing.
• Maintains positive relationships and rapport with co-workers, residents, family members, and community personnel.
• Maintains client chart/documentation and filing practices as per company guidelines and best practices.
• Performs other duties as assigned.
• Covers BAH cases in the event that care associates cannot be secured to provide services to clients.
• Manages on-call/after office hours and weekend’s business needs as assigned.

Qualifications

• High school diploma or General Education Degree (GED) required.
• One year experience working with older adults or in a related healthcare setting preferred.
• No certifications, licenses, or special requirements.
• Uses limited independent judgment to make decisions based on precedents and established guidelines.
• Has a working knowledge of PCs, including Microsoft Word and Excel.

About the Role

Brookdale is a Great Place to Be: Gracious hospitality and neighborliness for our residents and families. Home-like feel and all-around comfort for residents and visiting family members. Industry leader in clinical care. Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program.