SCHEDULER I - BEEBE GASTROENTEROLOGY LEWES

Responsibilities

• Able to answer all phone calls within 30 seconds.
• Obtain demographics and insurance information/verification and enter into the electronic medical record accurately.
• Demonstrates proficiency with scheduling guidelines and departmental protocols.
• Obtain accurate reason for visit information.
• Use scheduling matrix when applicable to assure patients are scheduled in appropriate time frame.
• Advise patients of scheduled appointment and arrival times. Provide directions if necessary.
• Triage calls and forward accurate information to clinical staff or provider.
• Such as but not limited to: reason for call, problems patient may be experiencing, medication patient may be taking, date of future appointment.
• Responsible to attend department meetings, open and read emails daily, bring to the practice manager any scheduling issues and patient concerns.
• Able to multi-task, change priorities, adjust to change and handle stress.
• Must consistently communicate with patients in a professional manner.

Qualifications

• Two years hospital or physician office setting with scheduling experience preferred.
• Knowledge of medical terminology.
• High school graduate or equivalent.