Scheduler

About the role

The Scheduler is a key member of the Clover Care Services Practice Support team, responsible for coordinating and optimizing patient appointment scheduling. This role focuses on managing complex or escalated scheduling situations that cannot be resolved through AI-enabled tools or self-service platforms, ensuring every patient receives timely and compassionate care access.

Responsibilities

• Manage escalated or complex appointment scheduling and rescheduling needs that cannot be automated through Clover's digital or AI tools.
• Communicate directly with members, caregivers, and care team members to resolve scheduling conflicts and confirm appointments.
• Collaborate with clinicians, administrative coordinators, and other practice support team members to ensure alignment on visit logistics and priorities.
• Maintain accurate and timely scheduling data in Clover's systems to support care delivery and operational reporting.
• Identify recurring scheduling challenges and partner with leadership to improve processes or inform enhancements to Clover's technology tools.
• Ensure a high-quality, empathetic member experience during all interactions, particularly for vulnerable or high-need populations.
• Support the team's overall goal of delivering efficient, patient/member-centered access to care.

Requirements

• You have 2+ years of experience in healthcare scheduling, patient access, or care coordination (experience in home-based or primary care preferred).
• You are comfortable with technology, including scheduling software and electronic medical records (EMR).
• You have excel in communication and conflict resolution, with a calm and empathetic approach to problem-solving.
• You have strong organizational skills and the ability to balance multiple priorities in a fast-paced environment.
• You are passionate about improving patient experiences and access to care.
• You demonstrate empathy, professionalism, and a patient/member-first mindset in every interaction.
• You have superior attention to detail. Ensures accuracy in scheduling, documentation, and follow-up.
• You enjoy working effectively with clinical and administrative partners to resolve scheduling issues.
• You thrive in a dynamic, technology-driven healthcare environment with evolving processes.
• You understand how scheduling impacts clinical operations and patient outcomes.

Qualifications

• You have a Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• You have excellent interpersonal and communication skills.
• You have experience working in a healthcare setting.
• You have strong analytical and problem-solving skills.

Skills

• Strong communication and conflict resolution skills.
• Attention to detail and accuracy in scheduling and documentation.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience with scheduling software and electronic medical records (EMR).
• Passion for improving patient experiences and access to care.

Benefits

• Financial Well-Being: Competitive hourly rate, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Reimbursement for office setup expenses, monthly cell phone & internet reimbursement, Employee Stock Purchase Plan (ESPP), and remote-first culture.

Pay

A reasonable estimate of the base hourly rate for this role is (per hour): $20—$23 USD.

Schedule

Full-time hourly employees accrue up to 18 days of vacation per year.