Scheduler

Responsibilities

• Schedule patients, considering chronic conditions and care needs.
• Book patient appointments, including medical exams, Annual Wellness Visits, screenings, immunizations, tests, and follow-ups.
• Reschedule patient visits that conflict with provider calendar blocks.
• Collaborate with patients, healthcare providers, and staff to maintain a seamless scheduling process.
• Maintain accurate and up-to-date appointment calendars, accounting for provider availability and patient preferences.
• Communicate appointment details and instructions clearly to patients.
• Verify patient insurance information and obtain required authorizations for services.
• Resolve scheduling-related issues with professionalism and empathy.
• Partner with administrative staff to support patient flow and optimize clinic operations.
• Uphold patient confidentiality and adhere to HIPAA regulations.
• Absorb incoming phone calls and direct them to the appropriate departments.
• Utilize scheduling software and electronic health record (EHR) systems efficiently.
• Support the Call Center by assisting with incoming patient calls when provider schedules reach capacity.

Requirements

• High school diploma or equivalent; additional healthcare administration training is a plus.
• Previous experience in appointment scheduling or administrative work in a healthcare setting.
• Bilingual preferred (English/Spanish).
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills for patient and staff interaction.
• Proficiency in scheduling software and electronic health record systems.
• Ability to perform well in a fast-paced environment.
• Strong attention to detail and accuracy in record-keeping.
• Familiarity with medical terminology and healthcare procedures preferred.
• Commitment to patient confidentiality and compliance with privacy regulations.

Personal Qualities

• Customer-focused with a commitment to providing excellent service.
• Team player who can also work independently.
• Adaptable and flexible to meet changing patient and provider needs.
• Empathetic and patient-centered in resolving scheduling inquiries.
• Demonstrates professionalism, integrity, and strong ethical conduct.

Key Skills

• Exceptional organizational and multitasking abilities.
• Clear, compassionate communication with patients and healthcare professionals.
• Proficiency with scheduling and EHR systems.
• Accuracy in maintaining calendars and patient information.
• Ability to manage multiple priorities efficiently.
• Working knowledge of medical terminology and healthcare workflows.

About Us

Living Water Clinic – Clinica Agua Viva is dedicated to providing compassionate, comprehensive healthcare to our community. We believe in treating every patient with dignity and care, guided by faith and service. If you are detail-oriented, organized, and passionate about helping others, we encourage you to apply for the Scheduler position today. Living Water Clinic – Clinica Agua Viva is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome all qualified individuals to apply and become part of our mission to deliver efficient, patient-centered healthcare.