Scheduler Authorization Representative (SAR) – Imaging Services Area

Position Summary

Serves as the primary point of contact for patient scheduling, registration, and ensuring timely authorization form insurance carriers to optimize the imaging services revenue cash flow for a specialty service area. Coordinating schedules (i.e. appointments) for patients, interventional radiologists, and external providers. Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals runs patient estimate, collects copays and patient estimated out of pocket expenses and appropriate. Performs appointment scheduling, registration and customer services duties. Obtains authorization and re-authorization as needed, for both professional and specialty service area as well as notification for inpatient stays.

Job Requirement

• Educational/Experience: Equivalent to graduation from high school and two (2) years Admitting Discharge experience in a hospital setting or one (1) year imaging scheduling experience or one (1) year experience working in a physician's office performing scheduling/authorization activities.
• Licensing/Certification Requirements: None.
• Additional Position Requirements: A minimum of one (1) year of recent (within the last five (5) years), documented imaging scheduling/authorization experience Knowledge Of: Knowledge, Skills, Abilities, and Physical Requirements Scheduling and authorization procedures; medical terminology; laws, rules, and regulations governing area of assignment; financial system and insurance requirements; commercial and governmental payers, Medicare plans; CPT, ICD 10 procedure coding; Medicare rules and regulations; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill In: Communicating effectively with physicians, patients, and other employees; customer services; computerized scheduling system; verifying benefits and eligibility; forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports; performing technical, specialized office support work; using initiative and judgement within established procedural guidelines; setting priorities and meeting critical deadlines; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements And Working Conditions: Mobility to work in a typical clinical setting and use standard office equipment, stamina to remain seated for extended periods of time and maintain concentration, vision to read printed materials and a computer screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.