Scheduler (32235)

Work location: Rocky Hill, CT

About the role

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Scheduler to join our Greenwich/Rocky Hill Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and a growing team. Our employees are the foundation of our practice, and we pride ourselves on being named a Top Workplace 8 times. Our team of clinical and administrative support staff collaborates with physicians and advanced practitioners to provide comprehensive and compassionate care. At CTGI, we treat every patient as if they were a member of our own family.

Responsibilities

• Provide a remarkable patient experience by scheduling procedure and office visit appointments following CTGI policy and scripting.
• Update insurance and demographic information when scheduling appointments and procedures; obtain cardiac clearance for patients scheduled for procedures where warranted and follow up to ensure the ASC has documentation.
• Assist with general office functions at the request of site supervisors or managers and support other CTGI staff members to ensure proper patient care and smooth office operations.
• Answer incoming phone lines, take clear and concise messages, compose, process, and follow up on electronic phone messages and alerts, and route messages to the correct provider or employee.
• Maintain familiarity with providers' preferred prep.

Requirements

• High School Diploma or equivalent.
• At least 2 years of related experience; 3+ years of professional experience preferred.
• Experience with an EMR system is ideal; Epic experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to prioritize, multi-task, and function well in a high-paced, sometimes stressful environment.
• Microsoft Office: 3 years (required).
• Customer Service: 3 years (required).
• Ability to read and understand medical benefits and healthcare plans.
• Bilingual is a plus.

Qualifications

• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Experience working in a medical office.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented.
• Self-motivated with initiative and a strong sense of ethics.
• Proficient technical (computer) skills.

Performance Requirements for Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

From $18.00 per hour, depending on experience.

Schedule

• Monday to Friday
• 8:00 AM – 4:30 PM
• Day shift